FAQ: Nim, Blu and Grump - Frog Plushies
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will I recieve my plushies?

Plushies are estimated to arrive early November 2022. Assuming they arrive on time, I will be dispatching them all in November. If you live outside the UK, I cannot guarantee your pledged items will arrive for Christmas. 🌟

However, pledges including a plushie will be sent with tracked shipping, so you will be able to see where your order is along the way! 😄

Last updated: July 21, 2022 03:57

When will I recieve my enamel pins, washi tape and mushroom sticker pack?

As these items take less time to produce than the plushies, you will receive them (estimated) around September 2022. This is only a valid estimate if your pledge DOES NOT include plushie/s. If your pledge includes plushies, you will need to wait until November 2022 for everything to be shipped together.🐌

Last updated: July 21, 2022 04:00

Will my pledged items be sent via tracked shipping?

By default, the smaller items such as: Enamel Pins, Washi Tape, Sticker Pack will be sent with standard (untracked) shipping. This is to bring the price of shipping down significantly. In the unlikely case that your items do not turn up after a month or two, I will be happy to re-send the items from your pledge.

PLEASE NOTE: All pledges including plushies will be sent via TRACKED shipping.💌

Last updated: July 21, 2022 04:05

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

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Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

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When will my order be shipped, charged or locked?

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I completed the survey, but haven't received my rewards yet. When will they arrive?

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